Our Privacy & Security Policy

This Delishop website is owned and operated by Clicbox, a trading name of Turnbull & Turnbull Limited.

Security

We at Clicbox are wholly committed to protecting your privacy, so we’ve put various security procedures in place to safeguard your personal information:

  1. We use SSL Secure Socket Layer encryption technology to ensure not just your sensitive payment information is secure in transit but all communication with the site.
  2. We’ve chosen WorldPay to send, encrypt and protect your card details and to protect ourselves from fraud. The data held is extremely secure - none of your details sent to Worldpay servers can be examined, tampered with, used or modified by any third parties and the system is audited regularly by banking authorities to ensure high level security is retained. Employees at clicboxshop.co.uk nor our supplier partners do not physically process transactions for this website, and are unable to store, access or decrypt sensitive transactional data or card details. 
  3. “Https” in the address bar shows the page you are on is secure. Click on the small padlock in your browser window to verify the validity of our security licence. 
  4. Firewalls are used to block unauthorised traffic to our servers. Our servers are located in a secure environment and are only accessed by authorised personnel.
  5. Cookies

 

Cookies

Cookies are small text files which enable us to provide you with a complete shopping experience on this website. They are stored on your computer or mobile device and help you navigate the site easily by remembering where you’ve been and your preferences. Certain parts in this website may not work if cookies are blocked.

We only use essential cookies and anonymous web analytics provided by Google on this website. Due to the non-obtrusive nature of the cookies we use, we do not require your express opt-in before setting them on your device. When you visit this website and allow cookies, you give your consent to us being able to track your movements however we will never be able to identify you personally from these. We use our cookie information internally only, to help us understand how visitors use this website and how we can improve the shopping experience.

You can opt out of Google Analytics tracking across all websites visit http://tools.google.com/dlpage/gaoptout

Social media companies may set cookies on your device if you use the social media buttons on this site to share products and content with others. You will need to check the Cookie Policy of each social media company you use.

Privacy

Your consent

By submitting your information to us you give us your consent to use your data.

How we store and use your data

We need to use your personal information – your address, phone and email - to process your order and to contact you about your order. We also collect and use your information to help us review, develop and improve our service and communicate to you about our goods and services.

In accordance with the Data Protection Act 1998 and our internal security policy, the personal information you submit to us is stored securely and protected from unauthorised use or disclosure. We will not pass your name, e-mail address, postal address nor telephone numbers to any third party without your prior consent or unless we are requested to do so for legal reasons.

If you have placed an order with a supplier(s), your data will be shared with that supplier(s) solely so they may process and dispatch your order, or contact you about that order should the need arise. They will not contact you for any other reason nor share your data with any third party unless there is a legal request to do so. Please refer to our full Terms & Conditions and the Terms & Conditions of the individual supplier which can be found in the ‘Delivery & Returns’ tab on the page of the product you ordered.

Liability

We are committed to protecting your privacy, however the Internet is never a 100% secure method of communication. By sending us information by email or us to you, you acknowledge such information may not be secure and as such we are not liable for any damages due to loss or disclosure of any such information communicated in this way. 

Your rights

You have the right to request a copy of the information we hold about you. If you would like to request tis information or have any questions about the data we hold about you please contact us at clickbox@turnbulls.co.uk .

If you wish to unsubscribe from your account or newsletter emails please email “unsubscribe” to clickbox@turnbulls.co.uk .

Changes to this policy

We may update this Privacy Policy from time to time and without notice. Please ensure you read all our policies and terms and conditions regularly so you are aware of any changes.